Every reply posts when you click. A review rated 3 stars or lower is held for a manager instead.Change
Average rating
4.0
Across 3 reviews on file
Needs response
3
Awaiting a reply or escalation
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1
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0
Post-service review asks
“Everyone was clear, fast, and kind. The Outback drives perfectly again.”
AI topic · Communication
Suggested response
Ready to postThank you, Andrea. We’re delighted the Outback is driving smoothly and that the team made the process easy. We appreciate your trust in Spectra!
“The repair was good, but I waited almost an hour longer than expected without an update.”
AI topic · Wait time
Suggested response
Malik, thank you for being candid. The lack of a timely update wasn’t the experience we aim for. Tara, our service manager, is reviewing your visit and will contact you today.
“Best inspection report I’ve ever received. I could actually understand what mattered.”
AI topic · DVI
Suggested response
Ready to postThank you, Sarah. Making the inspection clear and useful is exactly what we strive for. We’re grateful you chose Spectra!