Spectra Auto Services
/
CRMOverviewInboxFollow-upsCustomers

Automations

Adaptive journeys

Journey status

Live journeys

4

1 paused

Drafts

0

Nothing waiting

Enrolled now

0

Open items in the deferred-work ledger

Journeys

Deferred work recovery

Live

Book safe, still-open recommendations

Enrolled now

0

Open items in the deferred-work ledger

  1. 1

    Trigger · Report decision “Not now” logged

    A recommendation is declined on the inspection report and lands in the deferred-work ledger.

    Deferred ledger
  2. 2

    Wait · Optimal-timing model picks the window

    Holds the touch for the customer’s typical response window.

    Timing model
  3. 3

    Send · Evidence text with the inspection photo and booking link

    References the exact finding, photo, and price from the report.

    TextConsent gate
  4. 4

    Wait · Wait 4 days for a reply or a booking

    Any reply or booking stops the journey immediately.

    Stop on reply
  5. 5

    Escalate · Advisor task for a personal follow-up

    No further automated touches once a human owns the thread.

    Human handoff

Guardrails

Consent enforced per channel · Quiet hours 8 PM–8 AM · Max 2 marketing touches per 30 days · Human review above $1,500

View eligible customers

Predictive maintenance

Live

Reach vehicles before service becomes urgent

Trigger

OEM schedule + mileage forecast

Text + email

Missed-call concierge

Live

Turn every missed call into a conversation

Trigger

Unanswered after 18 seconds

AI voice + instant text

Lapsed customer win-back

Live

Bring back customers outside normal cadence

Trigger

Visit gap > 1.6× personal cadence

Email → text

No-show rescue

Paused

Rebook missed appointments while intent is warm

Trigger

Appointment marked no-show

Text

Limits every journey obeys

Quiet hours8 PM–8 AM
Marketing touches2 per 30 days
Human review above$750
Manage agent authority